Frequently Asked Questions
Everything you need to know about our tutoring services
Getting Started
How quickly can I find a tutor for my child?
Is your service really free for parents?
How do I get started?
Are your tutors MOE-trained and verified?
Rates & Payment
What are typical tuition rates?
How do I pay the tutor?
Are there any agency fees?
Tuition Arrangements
Where can tuition be conducted?
What if the tutor is not suitable?
Can I request a specific teaching style?
Can I request for a tutor for only a specific time period? (i.e. term exams, entrance exams)
Can I request for a group assignment?
Tutor Matching Process
How do you ensure the tutor is a good fit for my child?
Can I meet the tutor before committing to regular lessons?
What if my child doesn't click with the assigned tutor?
Lesson Management
Where do the tuition sessions take place?
How flexible are the lesson timings?
What happens if a lesson needs to be cancelled or rescheduled?
Academic Support
Do you provide support for students with learning difficulties?
Can tutors help with exam preparation for PSLE, O-Levels, and A-Levels?
Do you offer group tuition or only one-on-one sessions?
Safety & Trust
How do you ensure the safety of my child during home tuition?
Are your tutors insured and what happens in case of emergencies?
How do you handle feedback and complaints about tutors?
Technology & Communication
Do you offer online tutoring and what platforms do you use?
How do I track my child's progress with the tutor?
Can I communicate directly with the tutor?