Question 1

How quickly can I find a tutor for my child?

Accepted Answer

Most matches are completed within 24-48 hours. We understand the urgency, especially during exam periods. Submit your request and we will send you a curated list of available tutors who match your requirements.

Question 2

Is your service really free for parents?

Accepted Answer

Yes, our matching service is 100% free for parents. We do not charge any commission or hidden fees to parents.

Question 3

How do I get started?

Accepted Answer

Simply fill up our 'Find a Tutor' form with your requirements. We will review your needs and send profiles of suitable tutors to you within 24 hours. You can alternatively drop us a WhatsApp message and we will get in touch with you.

Question 4

Are your tutors MOE-trained and verified?

Accepted Answer

We have a range of tutors including current and ex-MOE school teachers, full-time tutors, and qualified part-time tutors. All tutors submit their academic certificates during registration, which our team reviews. Shortlisted tutors are screened by our coordinators, and on the first lesson, tutors bring their original documents for parents to verify in person. We only work with tutors who are familiar with Singapore's syllabus, including PSLE, O-Level, and A-Level requirements.

Question 5

What are typical tuition rates?

Accepted Answer

Our rates range from $30-$150 per hour depending on the tutor's qualifications and subject level. Primary level rates typically range from $30-$60/hr, Secondary $40-$80/hr, JC $60-$100/hr, and University/Adult learners $80-$150/hr.

Question 6

How do I pay the tutor?

Accepted Answer

Payment is made directly to the tutor after each lesson or on a monthly basis, as agreed between you and the tutor. We support various payment methods including cash, PayNow, bank transfer, or PayLah.

Question 7

Are there any agency fees?

Accepted Answer

No, there are absolutely no agency fees, registration costs, or hidden charges. TutorBee operates on a free matching service model. You only pay the tutor directly for lessons conducted.

Question 8

Where can tuition be conducted?

Accepted Answer

We offer flexible arrangements including home tuition at your place, online lessons via Zoom or Google Meet, or at public spaces like libraries and cafes.

Question 9

What if the tutor is not suitable?

Accepted Answer

If the tutor is not a good fit for your child, do inform us. You can then request a new tutor with a different profile. We recommend giving at least 2-3 lessons to assess compatibility before requesting a replacement.

Question 10

Can I request a specific teaching style?

Accepted Answer

Yes, you can specify your preference in the request form, such as strict, patient, or exam-focused. We will then connect you with the right tutor based on your preferences.

Question 11

Can I request a tutor for only a specific time period?

Accepted Answer

Yes, you can request a tutor just for the period you need, whether it's for term exams or entrance tests. Share your timeframe, level and subject, and we will match you with the right tutor.

Question 12

Can I request group tuition?

Accepted Answer

Yes, you may request group tuition. Let us know the number of students, their levels, and the subject required, and we will arrange a suitable tutor to conduct the sessions.

Question 13

How do you ensure the tutor is a good fit for my child?

Accepted Answer

We use a comprehensive matching algorithm that considers your child's learning style, personality, current academic level, and goals. We also offer a trial lesson where you can assess the tutor-student compatibility.

Question 14

Can I meet the tutor before committing to regular lessons?

Accepted Answer

Absolutely! We encourage parents and students to meet potential tutors during a trial lesson. This allows you to evaluate teaching methods, communication style, and overall compatibility before making a commitment.

Question 15

What if my child doesn't click with the assigned tutor?

Accepted Answer

We understand that chemistry between tutor and student is crucial. We recommend giving it 2-3 sessions to assess compatibility. If you still have concerns, let us know and we'll work with you to find the right fit.

Question 16

Where do the tuition sessions take place?

Accepted Answer

We offer flexible location options: at your home for convenience and comfort, at the tutor's place if suitable, or at neutral venues like libraries or community centers. Online tutoring via Zoom is also available.

Question 17

How flexible are the lesson timings?

Accepted Answer

Very flexible! Our tutors work around your family's schedule. Lessons can be arranged for weekdays after school, weekends, or during school holidays. Many tutors offer evening and weekend slots to accommodate working parents.

Question 18

What happens if a lesson needs to be cancelled or rescheduled?

Accepted Answer

Lessons can be rescheduled with 24 hours notice without penalty. For emergency cancellations, we work with tutors on a case-by-case basis. Most of our tutors are accommodating for genuine emergencies.

Question 19

Do you provide support for students with learning difficulties?

Accepted Answer

Yes, we have specialized tutors trained to work with students who have dyslexia, ADHD, autism spectrum disorders, and other learning differences. These tutors use adaptive teaching methods and are patient, understanding, and experienced in special needs education.

Question 20

Can tutors help with exam preparation for PSLE, O-Levels, and A-Levels?

Accepted Answer

Definitely! Many of our tutors are exam specialists with proven track records in PSLE, O-Level, and A-Level preparation. They provide targeted practice, exam techniques, time management strategies, and stress management support.

Question 21

Do you offer group tuition or only one-on-one sessions?

Accepted Answer

While we specialize in personalized one-on-one tuition for maximum attention and customized learning, we also arrange small group sessions of 2-4 students for families who prefer this option. Group rates are available.

Question 22

How do you ensure the safety of my child during home tuition?

Accepted Answer

Safety is our top priority. All tutors submit their academic credentials during registration, and our team verifies their qualifications. Tutors bring original certificates on the first lesson for parents to check. We maintain detailed tutor profiles, track parent feedback, and blacklist any tutors found to be dishonest. We also encourage parents to be present during initial sessions.

Question 23

Are your tutors insured and what happens in case of emergencies?

Accepted Answer

Tutors on our platform are independent contractors and are responsible for their own insurance arrangements. If any issues arise during tuition, you can reach our support team and we will assist in resolving the situation promptly, including arranging a replacement tutor if needed.

Question 24

How do you handle feedback and complaints about tutors?

Accepted Answer

We take all feedback seriously. We conduct regular check-ins with families to ensure satisfaction. If there are concerns about a tutor's performance or conduct, we investigate immediately and take appropriate action, including tutor replacement if necessary.

Question 25

Do you offer online tutoring and what platforms do you use?

Accepted Answer

Yes, we offer comprehensive online tutoring via Zoom, Google Meet, or other preferred platforms. Our online tutors are specially trained in digital teaching methods and use interactive whiteboards, screen sharing, and digital resources.

Question 26

How do I track my child's progress with the tutor?

Accepted Answer

We provide regular progress reports and encourage open communication between tutors, students, and parents. Many tutors use digital tools to track homework completion, test scores, and areas of improvement. Monthly progress reviews are standard practice.

Question 27

Can I communicate directly with the tutor?

Accepted Answer

Absolutely! We encourage direct communication between parents and tutors for lesson scheduling, progress updates, and addressing any concerns. We are also always available to facilitate discussions when needed.

Frequently Asked Questions

Getting Started