.png){kind=logo}
Delete your TutorBee account and data
This page is for anyone using the TutorBee for Tutors app and anyone with a tutorbee.sg account. It explains how to ask us to delete your account and the data linked to it.
How to delete your account
Step 1: Email us from your account’s email address
Write to support@tutorbee.sg from the email address you signed up with, with the subject Delete my account.
Step 2: We confirm it is you
We reply within 2 working days to confirm the request came from the account holder.
Step 3: Your account and data are deleted
Your account and data are deleted within 7 days of that confirmation, and we email you when it is done.
What is deleted and what is kept
Deleted
- Your profile
- Your qualifications and uploaded documents
- The students and parents you recorded
- Lessons
- Progress notes
- Push notification tokens
- App settings
- Your sign-in
Kept
- Invoices and payment recordsKept as required by financial regulations, then deleted.
- Anonymised crash logsThese carry no name, email or account identity.
If you have an assignment in progress
Any matched assignments that are still pending are closed with our admins before your account is deleted. If a placement is in progress, an admin may contact you once to wrap it up.
More about your data
How long we keep each kind of data is set out in section 11, Data Retention, of our Privacy Policy.